Property and Casualty (P&C) Insurance BPO – Service Provider Compendium 2020

21 May 2020
by Skand Bhargava, Somya Bhadola, Akanksha Sohil, Harshita Saaran

The P&C Insurance BPO – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 10 P&C insurance BPO service providers. The report enables current and potential buyers of P&C insurance services to assess providers on their areas of strength and development based on desired capabilities.

The report is divided into 10 five-page service provider profiles, which present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the global P&C insurance BPO service provider landscape.


The report evaluates 10 P&C insurance BPO service providers: Cognizant, DXC Technology, Exela Technologies, EXL, Genpact, Infosys, Mphasis, Sutherland Global Services, TCS, and WNS.


Each service provider profile captures the following P&C insurance BPO details:

  • Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships
  • Delivery locations: city-level detail of key delivery locations across the world
  • Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size
  • Technology solutions: brief descriptions of key technology solutions
  • Everest Group assessment: service provider’s position on Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities


Insurance - Business Process Outsourcing (BPO)


Page Count: 80