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Customer Experience Management (CXM) Annual Report 2019: Delivering Next-generation Contact Center Services
30 Sep 2019
Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019
28 Jun 2019
Customer Experience (CX) Analytics – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019
9 May 2019
Redefining Innovation in CXM: Buyers’ Perspective
12 Dec 2018
Decoding Digital Customer Experience Management
28 Sep 2018
Contact Center Outsourcing Annual Report 2018: Transforming Customer Experience Through a Digital-First Approach
14 Sep 2018
Contact Center Outsourcing (CCO) – Service Provider Compendium 2018
17 Aug 2018
Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018
12 Jun 2018
Contact Center Outsourcing (CCO) Market for the Healthcare Industry – Service Provider Landscape with PEAK Matrix™ Assessment 2017
31 Jan 2017