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Robotic Process Automation (RPA) – Technology Vendor Landscape with Products PEAK Matrix™ Assessment 2018
5 Apr 2018
Creating Business Value Through a Next-Generation Smart Digital Workforce
8 Feb 2018
The Business Case for RPA and Chatbots in Contact Centers
15 Dec 2017
Delivering Omni-Channel Customer Experience
15 Sep 2017
Contact Center Outsourcing Annual Report 2017 – Disruption is Here: The End of Contact Centers as We Know Them
11 Aug 2017
Dynamics of Contact Center Outsourcing (CCO) in Asia Pacific (APAC): Special Focus on China
22 Mar 2017
Contact Center Outsourcing (CCO) Market for the Healthcare Industry – Service Provider Landscape with PEAK Matrix™ Assessment 2017
31 Jan 2017
Automation: The Next Big Disruptor in Contact Center Outsourcing (CCO)
21 Nov 2016
Contact Center Outsourcing (CCO) – Service Provider Compendium 2016
27 Aug 2016
Contact Center Outsourcing Annual Report 2016: The Rise of Digital Contact Centers – Clear Evidence that Real Change is Underway
15 Jul 2016
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