Introduction

The maturation of the global services market is leading to expanded geographic portfolios. Many buyers now have 5+ service delivery locations, typically spread across 3+ countries and this number is increasing. Buyers are increasingly focusing efforts on improving the effectiveness of their service delivery investments - including how they leverage existing locations most effectively.

This Viewpoint provides a perspective on the shift in thinking from "location footprint" to "location portfolio". It describes three critical design points which form cornerstones for an effective portfolio design and illustrates the implications of missing these design points.

Where does Latin America Fit in a Global Delivery Portfolio?

Anand Ramesh sat down with Kirk Laughlin from NearshoreAmericas to discuss the topic.