The lending operations market has faced considerable disruptions in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. In response, providers are innovating to meet local market demands and stay competitive. High-growth business segments, such as mortgage, commercial lending, and auto lending, are key focus areas.

Providers are differentiating themselves by forming strategic partnerships and acquiring firms to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and advanced tools are streamlining the lending lifecycle, enhancing the overall customer experience.

The Lending Services Operations Provider Compendium 2025 provides accurate, comprehensive, and fact-based snapshots of 31 lending operations service providers. Each profile offers a comprehensive picture of the provider’s services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also analyzes the global lending services operations provider landscape.

Scope

• Industry: banking and financial services
• Geography: global

Contents

In this report, we feature 31 lending operations service provider profiles and include:

• Lending operations service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments
• Lending client portfolio: key clients and recently announced contracts, lending operations revenue split by geography and buyer size, and FTE split by process and delivery location
• Global lending delivery locations: details of key delivery locations worldwide
• Proprietary solutions and partnerships
   

Membership(s)

Banking and Financial Services Business Process

Sourcing and Vendor Management