An effective technology-based moderation solution can reduce the need for moderators to engage directly with harmful content, thereby scaling and streamlining the process. As enterprises grapple with harmful content detection and moderation, they are increasingly investing in automated tools to prevent unpleasant user experiences.

The current content moderation third-party technology landscape consists of established legacy companies and emerging startups that provide diverse solutions, including classifiers, APIs, and platforms, to help enterprises detect, moderate, and report harmful content. Beyond developing these solutions, these providers often collaborate with each other and regulatory bodies to foster co-innovation, enhance solution effectiveness, and streamline moderation and reporting processes.

In this research, we assess 13 leading content moderation technology providers, primarily focusing on their core capabilities and market adoption and domain coverage. We present an assessment, short profiles, and Everest Group’s point of view of these content moderation technology providers.

Scope

All industries and geographies

Contents

In this report, we cover:

• Growth drivers and inhibitors of the third-party content moderation technology market
• Key enterprise expectations from third-party content moderation technology
• Enterprise sourcing criteria for content moderation technology
• Trailblazers, that is, 13 leading content moderation technology providers

Membership(s)

Trust and Safety

Sourcing and Vendor Management