In today’s dynamic technology landscape, AI is revolutionizing work processes, and generative AI is poised to redefine workplace domains with its democratizing potential driving this transformation. Already, generative AI has significantly impacted core workplace domains such as service desk and Unified Communication and Collaboration (UCC), demonstrating remarkable results in reducing ticket volumes and boosting agent productivity. Integrations with popular workplace applications such as Office 365 and ServiceNow further facilitate seamless adoption.
This viewpoint is a strategic guide to leverage the transformative power of generative AI in the digital workplace. It will enable enterprises to evaluate generative AI use cases across workplace domains, envisioning the future of the workplace with generative AI. The report will assist enterprises to navigate this landscape and unlock the full potential of generative AI by emphasizing the importance of strategic agility and partnerships while acknowledging challenges that enterprises face toward generative AI adoption such as data readiness, privacy concerns, and sustainability.
Scope
All industries and geographies
Contents
In this report, we examine:
Generative AI’s transformative potential across workplace domains
A model to prioritize digital workplace generative AI use cases
Strategies to navigate the generative AI landscape
Key challenges to generative AI adoption
Insights for successful implementation of generative AI
