The hybrid work model has become the new norm, fueling a surge in demand for seamless communication and collaboration services. As enterprises adapt to this evolving landscape, the Unified Communication and Collaboration (UCC) market transforms with innovative AI, generative AI, Copilots, immersive collaboration, and integrated security offerings driving growth.
In this transformative environment, enterprises seek providers that can deliver comprehensive UCC solutions while balancing Employee Experience (EX), productivity, and cost optimization. UCC services specialists play a vital role in broader digital workplace services engagements, either independently or through strategic partnerships, due to their unique value proposition and expertise.
This compendium provides detailed and fact-based snapshots of 10 UCC specialist service providers featured on Everest Group’s Unified Communication and Collaboration (UCC) Specialist Services PEAK Matrix® Assessment. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, UCC offerings, innovation and investments, and partner network.
Scope
All industries and geographies
The assessment is based on Everest Group’s annual RFI process for Q4 2023 and Q1 2024, interactions with leading UCC specialist service providers, client reference checks,
and an ongoing analysis of the UCC services market
Contents
In this report, This report features 10 UCC specialist service provider profiles and includes:
Providers’ UCC services business – vision, scale, overall focus, and UCC services adoption across industry, service segments, buyer groups, and geographies
Providers’ UCC services offerings – services portfolio and relative focus across service lines
Domain investments, key solutions, and key partnerships
