Gen AI has generated significant buzz among providers and enterprises, marked by frequent announcements that highlight its rapid progress. However, the adoption of gen AI in digital workplace tells a different story. In this study, we have covered gen AI adoption in digital workplace among 4 key segments. While end-user support and Unified Communication and Collaboration (UCC) show some movement toward production, we see limited movement in other areas as most enterprises remain in the pilot stage, experiencing what is known as pilot fatigue.
In this report, we provide an overview of the digital workplace market, highlighting key business objectives and challenges, and gen AI’s impact on addressing these issues. We assess the market maturity of gen AI adoption in the digital workplace and analyze the progression of various use cases, drawing insights from data collected through Everest Group's gen AI RFI.
Scope
All industries and geographies
Service: digital workplace
Contents
In this report, we examine:
Digital workplace services’ overview, value chain, key business issues, and challenges
Gen AI’s impact in addressing digital workplace services challenges
Market maturity for gen AI adoption
Segment wise adoption in digital workplace services based on the study
