The scarcity of talent equipped with next-generation skills remains a major roadblock in digital transformation journeys for enterprises. This challenge is exacerbated by the diminishing half-lives of skills and an increasing attrition rate in emerging skills within organizations. In response, enterprises are actively seeking IT service providers with well-established talent development and management strategies to address this issue. These strategies aim to acquire, nurture, and retain a high-quality, productive, multiskilled, and diverse workforce capable of meeting evolving talent needs.

In turn, IT service providers are investing to cultivate and sustain a comprehensive portfolio of diverse resources equipped with next-generation skills. They prioritize in-house talent development to gain a competitive edge and enhance their talent value proposition. Going beyond conventional approaches, providers explore various innovative methods and incorporate themes related to the future of work into their talent development and management strategies. This compendium provides detailed profiles of 26 IT service providers featured on the Talent Readiness for Next-generation IT Services PEAK Matrix^® Assessment 2023. Each profile offers a comprehensive overview of the provider’s key next-generation capabilities, delivery footprint, talent-related capabilities and investments including initiatives, solutions, partnerships, technology stack, academies, CoEs, and innovation hubs. The compendium will enable providers to benchmark their capabilities against their peers, while enterprises will be able to assess the providers based on their desired set of capabilities.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IT service providers, client reference checks, and an ongoing analysis of the IT services market

Contents

In this report, we assess 26 IT service provider profiles and include:

• Providers’ key next-generation capabilities, delivery footprint, average learning hours per employee per year, and recent developments
• Providers’ talent-related investments and capabilities across each stage in the talent management value chain including initiatives, solutions and IP, partnerships, technology stack, academies, CoEs, and innovation hubs

Membership(s)

IT Talent Excellence