SAP’s mid-market services market has made a significant impact, contributing over US$10 billion and growing at a double-digit rate year-over-year. The launch of SAP BTP, RISE with SAP, and GROW with SAP has fueled this momentum, leading more Small and Mid-sized Businesses (SMBs) to adopt SAP solutions.

Mid-market customers prioritize packaged, pre-configured solutions for process and experience transformation, unlike larger clients that have the resources for complex customizations. SMBs prefer cost-effective solutions and shorter engagement cycles. To address these unique demands, providers are investing in talent and developing specialized IP to support enterprises in their SAP journey.

In this report, we examine the value delivered by SAP business application services, including customer satisfaction across key parameters. The report also identifies the top five providers that have delivered superior value to mid-market enterprises.

Scope

• All industries and geographies
• Services: advisory/consulting services, implementation services, maintenance, and support services across cloud and on-premises deployment of SAP business applications
• The assessment is based on over 40 unique interviews conducted in 2023-24 with global enterprises, nominated as reference clients by different providers and evaluated using the Everest Group PEAK Matrix^® for SAP Business Application Services for Mid-market Enterprises

Contents

In this report, we examine:

• Enterprises’ overall satisfaction with SAP business application services
• Enterprises’ satisfaction across key parameters such as implementation, support, innovation, and value for money
• Top five providers for SAP mid-market enterprises
• Insights from mid-market enterprises on their experiences with the top five SAP providers

Membership(s)

Enterprise Platform Services (EPS)

Sourcing and Vendor Management