Service Provider Health Check
Executive Brief

27 Sep 2024
by Akash Verma, Prashant Shukla, Adarsh Agrawal

The Service Provider Health Check is a quarterly report that evaluates leading IT-BP providers’ financial and operational health. It empowers enterprises with key insights to assess provider resilience, helping them make decisions for RFP evaluations, contract negotiations, and risk management. The report covers nine major providers and compares and analyzes their growth, profitability, talent strategies, and cash flow utilization, helping enterprises confidently navigate an evolving business landscape.

The report addresses four key enterprise needs:

  • Preliminary provider evaluation: acts as an initial check to evaluate and shortlist providers for RFPs
  • Strategic insights: highlights how providers’ behaviors are adapting to a shifting macroeconomic landscape, supporting sourcing and negotiation strategies
  • Contract optimization: facilitates effective pricing and contract negotiations
  • Risk mitigation: enhances supplier risk assessments by regularly evaluating providers’ overall business health

Scope

  • Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights
  • We cover nine providers: Accenture, TCS, Wipro, Infosys, HCLTech, Tech Mahindra, Cognizant, Capgemini, and LTIMindtree
  • Metrics assessed: organic constant currency growth, operating margin, LTM attrition, headcount growth, return to shareholders, investments and capability building, and key leadership changes

Contents

In this report, we provide:

  • An introduction to the need for a comprehensive provider evaluation
  • Providers’ relative health analysis: a comparative scatterplot of providers based on profitability, growth, talent strategy, and cash flow utilization
  • Provider profiles: an analysis of providers' financial health and organizational changes
 

Page Count: 13