Contingent staffing providers are rapidly transitioning from the traditional staff augmentation model and adopting the managed services model instead. To facilitate this transition, staffing providers are investing heavily to accelerate the process. They are doing so not only to take advantage of managed services models’ benefits but also due to increasing adoption of this model by businesses and continued demand for it from buyers
In this report, we explore staffing providers’ opportunities across the Business Process Services (BPS) landscape. Within BPS, we analyze horizontal business process service areas, such as Customer Experience Management (CXM), Finance and Accounting Outsourcing (FAO), Human Resource Outsourcing (HRO), marketing services, and trust and safety services, and vertical business process service areas, such as Banking and Financial Services (BFS), insurance, healthcare, and life sciences.
The report also outlines Everest Group’s three-step framework that staffing providers can adopt to prioritize the most suitable business process service area within BPS.
Scope
Geography: global
Services: Business Process Services (BPS)
Contents
In this report, we:
Introduce the managed services model
Present an overview of the BPS market, including emerging themes
Provide an overview of each horizontal and vertical business process service area, including emerging themes
Explore opportunities and considerations for staffing providers within each horizontal and vertical business process service area
Share a framework for staffing providers to prioritize the most suitable business process service area
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