Amid reduced enterprise spending and surging content volumes, the Trust and Safety (T&S) services segment is struggling to maintain safety in the online community.
Megamergers between key industry players are reshaping the competitive landscape, while there is a noticeable shift toward platform-based solutions that integrate advanced AI algorithms for automated moderation. At the same time, organizations are increasingly realizing the need for human intervention, especially in handling nuanced and context-dependent content.
In this report, we explore the emerging trends – from mega mergers to generative AI and their impact – in the T&S landscape. As organizations respond to these trends, they will have to recalibrate their sourcing strategies to offer cost-effective solutions without compromising quality.
Trust and Safety (T&S) is a rapidly evolving field. With the rise of new content types such as generative AI and the metaverse, enterprises are now faced with newer challenges due to these developments. Today, with rising regulatory scrutiny, enterpr…
