Everest Group’s Trust and Safety (T&S) Service Provider Compendium 2023 provides accurate, comprehensive, and fact-based snapshots of 25 T&S service providers. It offers detailed profiles of each T&S service provider, with a comprehensive picture of its scale of operations, recent developments and investments, T&S specific technology solutions, other technology capabilities, well-being initiatives, and delivery locations. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix® and offers an insightful analysis of its capabilities. The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on the desired set of capabilities.
Scope
All industries and geographies
Contents
In this research, we feature 25 T&S service provider profiles and include:
Services overview: key leaders, revenue, FTEs, and gig worker headcount
Delivery locations: details of key delivery locations worldwide
Client portfolio:major clients and recently announced contracts, as well as T&S revenue split by geography, segment, and industry, and client split by buyer size
Technology solutions:brief descriptions of key technology solutions
Detailed assessment of T&S capabilities: market success, delivery capability assessment, and remarks on each provider’s strengths and limitations
The Contact Center-as-a-Service (CCaaS) market is growing rapidly, driven by the increasing demand for flexible remote work solutions, the need for exceptional customer service, and the requirement for scalability. Everest Group defines CCaaS as a…
