In the upcoming years, the digital workplace is poised for a remarkable shift, marked by the third wave of value-centric transformation. During this phase, enterprises will embrace a fully digital future of work, prioritizing employee experience, realizing value, enhancing productivity, achieving cost efficiency, and fostering workplace cohesion.

In North America, the current economic landscape, marked by factors such as increasing inflation, banking crisis, a steep rise in interest rates, and intense competition for talent, has compelled enterprises to examine their expenditures and intensify their focus on business value outcomes and value creation throughout their workplace transformation journey. At the same time, there is a growing interest in industry-specific workplace solutions, AI-driven innovations, and product-oriented approaches. Providers are focusing on strengthening their capabilities to assist enterprises in their workplace initiatives.

In this report, we assess 26 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix^® Assessment – North America. Each profile offers a comprehensive picture of the digital workplace service provider’s vision and strategy, scope of services offered, digital workplace offerings, innovation and investments, partner network, and strengths and limitations.

Scope

• All industries
• Geography: North America
• This assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2023, interactions with leading digital workplace service providers, and an ongoing analysis of the digital workplace services market in North America

Contents

This report features 26 provider profiles focused on digital workplace services and includes:

• A summary dashboard – assessment of market impact, and vision and capabilities
• Detailed strengths and limitations
• A general overview of providers’ digital workplace services business – vision, scale, overall focus, and extent of adoption of providers’ digital workplace services across industries, service segments, buyer groups, and geographies
• An overview of providers’ digital workplace services offerings – portfolio of services and relative focus across service lines
• An assessment of providers’ digital workplace services domain investments, key solutions, and key partnerships

Membership(s)

Digital Workplace

Sourcing and Vendor Management