Despite turbulent global macroeconomic conditions, increasing cost pressures, and Return on Investment (RoI) scrutiny, there remains a high demand for digital workplace services. Recent technological advances and digital transformations have ushered in the third wave of value-based transformation. Enterprises now recognize the importance of value realization, productivity, and cost optimization to navigate and thrive in the slowdown. Digital workplace service providers are focusing on strengthening their geographically tailored and industry-specific capabilities to assist enterprises in their digital workplace initiatives. Additionally, these providers are seeking to enhance their consulting and advisory capabilities to position themselves as strategic partners for their enterprise customers.

The digital workplace market in Europe possesses distinct characteristics compared to other geographies, including a strong emphasis on employee experience, a preference for a mix of global and local service delivery models aligned with cultural values, addressing region-specific nuances, navigating stricter regulatory and compliance restrictions, responding to dynamic sustainability mandates, and managing complex provider landscapes.

In this report, we assess 22 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® Assessment – Europe and highlight the strengths and limitations of each provider. Each profile offers a comprehensive picture of the digital workplace service provider’s vision and strategy, scope of services offered, digital workplace offerings, innovation and investments, and partner network.

Scope

• All industries
• Geography: Europe
• This assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2023, interactions with leading digital workplace service providers, and an analysis of the digital workplace services market in Europe

Contents

This report features 22 provider profiles focused on digital workplace services and includes:

• A summary dashboard – assessment of market impact and vision and capabilities
• Detailed strengths and limitations
• A general overview of providers’ digital workplace services business – vision, scale, overall focus, and extent of adoption of providers’ digital workplace services across industries, service segments, buyer groups, and geographies
• An overview of providers’ digital workplace services offerings – portfolio of services and relative focus across service lines
• An assessment of providers’ digital workplace services domain investments, key solutions, and key partnerships

Membership(s)

Digital Workplace

Sourcing and Vendor Management