In an era where enterprises acknowledge that hybrid and remote work will persist for years to come, a superior workplace Employee Experience (EX) is vital to ensure higher productivity, engagement, and satisfaction. This necessitates a constant need to measure holistic employee experience, encompassing transactional data such as user, endpoint, and application data, along with intangible employee factors such as sentiment, connectedness, and engagement. Both factors significantly impact the overall experience. The key to successful Workplace Employee Experience Management (WEEM) lies in enterprises’ ability to define EX and consistently measure it to identify limitations and make necessary adjustments. Enterprises worldwide are actively seeking capabilities to monitor and manage the overall workplace EX and resolve any disruptive issues. WEEM providers are rapidly evolving and upgrading their platform capabilities with an EX-focused approach, enhancing platform features, interoperability, partner ecosystem, training and support, and commercial models to meet enterprise expectations and gain global recognition in this domain.

This compendium provides detailed and fact-based snapshots of 10 platform providers featured on Everest Group’s Workplace Employee Experience Management (WEEM) Platforms PEAK Matrix^® Assessment. The report also highlights the strengths and limitations of each WEEM platform provider and offers an overview of its vision, services across segments, offerings, key capabilities, and recent investments.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process conducted over Q4 2022 and Q1 2023, interactions with leading WEEM platform providers, client reference checks, and an ongoing analysis of the WEEM market

Contents

In this report, we feature 10 WEEM platform provider profiles and include:

• A summary dashboard – assessment of market impact and vision and capabilities
• Platform providers’ WEEM platform business – vision, scale, overall focus, and WEEM services adoption across industry, service segments, buyer groups, and geographies
• Key capabilities and recent developments
• Platform providers’ key strengths and limitations

Membership(s)

Digital Workplace

Sourcing and Vendor Management