This Virtual Roundtable Discussion Summary is available only to GBS / Shared Services Excellence members. For information on membership, please contact us

Everest Group regularly organizes virtual sessions where senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day.

Over the years, insurance Global Business Services (GBS) organizations have come a long way in expanding their services portfolio to become a capability arm for the enterprise. Despite the value and support they have already delivered, ample opportunities remain for them to explore growth opportunities that will act as differentiators and value drivers in the future. Embracing this growth-oriented mindset requires a consistent focus on innovation, coupled with investments aimed at reimagining the complete GBS model. This encompasses aspects ranging from sourcing strategies and talent expertise to comprehensive digital transformation initiatives.

In this virtual session, executives discuss the key focus areas, services scope expansion, role elevation, talent and location strategy, and transformation for insurance GBS organizations.