As enterprises are placing greater emphasis on faster time-to-value, this has led to most enterprise platform vendors to launch their industry specific offerings in the market that comes with multiple standardized processes and out-of-the-box features. In this regard, Salesforce introduced its Industry Cloud product offerings and augmented industry-specific capabilities through the acquisition of Vlocity, back in 2020.

With these offerings from Salesforce gaining maturity over the last three years, it has become a key enterprise consideration for their present and future Salesforce investments. At the same time, it has also become crucial for enterprises to develop a deeper understanding of Salesforce Industry Cloud product offerings, its key implications, and future growth prospectives to make the right investment decisions.

In this research, we provide an overview of the Salesforce Industry Cloud market, typical deal characteristics, key enterprise demand trends, future of Industry Clouds, and implications for enterprises and service providers.

Scope:

• All industries and geographies
• Interactions with leading IT service providers and client reference checks as part of Salesforce Industry Cloud Services PEAK Matrix^® Assessment 2023
• Continuous tracking of Salesforce services market and on-going conversations with key stakeholders from the enterprises and IT service providers

Contents:

This report provides an overview of the Salesforce Industry Cloud services market and examines:

• Salesforce Industry Cloud service market overview with market size split by geography, industry, and buyer size
• Salesforce Industry Cloud services deal characteristics including typical spend across the value chain; delivery footprint; and deal origination trends
• Key enterprise demand trends, including reference architecture of industry clouds, Salesforce Industry Cloud key drivers and limitations, future of industry clouds, and top service providers with greater focus on IPs across industries and their key focus areas
• Implications for enterprises and IT service providers

Membership(s)

Enterprise Platform Services (EPS)

Sourcing and Vendor Management