As organizations embrace digital transformation, the adoption of automation technologies has surged. Forward-thinking organizations are progressing beyond Robotic Process Automation (RPA) and turning to Intelligent Automation (IA) to expand the scope and scale of their automation initiatives. While organizations initially sought cost reduction and process efficiency through automation, as they recognize the potential benefits of IA, there is a heightened focus on generating more business value.

However, many organizations are taking a narrow, cost-focused approach to automation, concentrating on direct benefits such as cost savings and operational improvement. This perspective has caused them to overlook the profound positive impact that IA can wield on human experiences. As organizations look to expand their vision and unlock the full value of automation, they are faced with several challenges, especially around accurately tracking these benefits.

In this viewpoint, we provide insights about the evolution of IA, recent trends, and direct & indirect benefits that can be achieved from IA implementation. We have also addressed the challenges and best practices to realize the true value of automation. Organizations looking to maximize their return from automation program, executives responsible for digital transformation and automation initiatives, and other IT and operational leaders will be benefited from this report.

Scope

All industries and geographies

Contents

In this report, we examine:

• Intelligent Automation (IA) and the future of work
• The measurable and direct benefits of IA
• The hidden benefits of IA implementation
• Challenges and best practices to realize true value from IA
• An enterprise case study

Membership(s)

Service Optimization Technologies

Sourcing and Vendor Management