Enterprises have rapidly adopted Intelligent Automation (IA) technologies in the past decade, recognizing their potential to revolutionize business models. Automation has become a strategic priority, and IA initiatives now constitute an integral part of large-scale transformation deals. The number of enterprises embracing a combination of IA technologies, such as intelligent document processing, conversational AI, process intelligence, and process orchestration, has surged in recent years. This shift signifies a move from a standalone Robotic Process Automation (RPA) approach to a holistic IA approach to achieve strategic business value and superior outcomes.
As enterprises embark on their IA journeys, they face a crucial sourcing decision regarding different IA technologies – whether to choose a best-of-breed approach or a unified platform strategy. Each approach has its own advantages and limitations, requiring enterprises to carefully assess their unique requirements and select the automation approach that is best aligned with their needs.
In this report, we provide valuable insights for enterprises looking to adopt a unified platform approach for sourcing different IA technologies. We outline the essential elements and describe the must-have capabilities of an Intelligent Automation Platform (IAP) and explore leading IAP providers’ technology capabilities. Additionally, the report studies the challenges that enterprises face during large-scale IA adoption and provides best practices to accelerate adoption and achieve superior outcomes.
Scope
All industries and geographies
Contents
In this report, we examine:
- The evolution of automation from RPA to IA
- Key sourcing approaches for IA technologies, along with their benefits and limitations
- Understanding the components of an IAP
- Enterprise expectations from a unified IAP
- IAP provider landscape and capabilities
- Challenges and best practices for scaling IA adoption
Membership(s)
Service Optimization Technologies (SOT)
Sourcing and Vendor Management
