Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies. With diverse use cases spanning business functions and verticals, task mining proves instrumental in achieving cost savings, operational efficiencies, and elevating employee experience. Technology providers are continuously evolving, enhancing their product capabilities, features, and functionalities. To achieve success, enterprises must diligently select the right-fit task mining technology providers that suit their needs.

In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix^® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other.

Scope

• All industries and geographies
• Task mining software products that are sold on a license, irrespective of any ongoing business or IT process outsourcing or managed services
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market

Contents

In this PEAK Matrix^® report, we provide:

• Everest Group’s PEAK Matrix^® evaluation of 19 task mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants
• An overview of process intelligence products
• Competitive landscape of the task mining technology provider market
• Key task mining technology trends
• Providers’ key strengths and limitations

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management