Enterprises worldwide are embracing digital transformation, with a growing focus on enhancing customer and employee experiences instead of solely pursuing traditional objectives such as cost savings. As stakeholder experience drives the transformation agenda, attended automation is rapidly gaining attention. Attended automation allows individual employees to leverage automation and focus on high-value work, significantly enhancing automation accessibility for business users and assisting in the automation of more relevant use cases. However, some enterprises may struggle in implementing attended automation effectively to achieve maximum benefits.
Everest Group’s Attended Automation Playbook offers a comprehensive understanding of the attended automation solution, including its advantages, adoption drivers, and key use cases across different business functions. Additionally, it provides an overview of attended automation’s role in enabling enterprises to drive successful adoption of the citizen model. The playbook provides a step-by-step approach to scaling the use of attended automation and driving enterprise-wide adoption, leveraging frameworks such as the Everest Group Capability Maturity Model (CMM).
Scope
All industries and geographies
Contents
In this report, we:
Discuss the evolving priorities driving the shift to digital-first
Define attended automation, along with its benefits, key applications, and use cases
Examine the role of attended automation in enabling enterprises to drive successful adoption of the citizen model
Outline enterprises’ attended automation journey
Examine the challenges and best practices for the attended automation journey
Define frameworks and strategies to accelerate attended automation adoption
In recent years, enterprise adoption of automation technologies has been on the rise and Robotic Process Automation (RPA), a key enabler of enterprise automation, has captured the attention of many organizations. The RPA market is experiencing a stea…
