Over the past decade, the IT-BP services industry has grown significantly and has successfully adapted its value propositions and associated strategies to meet evolving business requirements, leading to increased global adoption. Today, organizations worldwide view offshore and nearshore locations as strategic tools to gain access to talent, enhance service delivery resilience, drive business innovation, and enter new consumer markets. Consequently, enterprises are establishing Global Business Service (GBS) centers in offshore and nearshore locations to mitigate location concentration risks, manage cost pressures, and gain access to skilled talent. While these GBS centers were traditionally setup, operated, and funded solely by enterprises (De Novo setup model), innovative setup delivery models are now being explored that strike a balance between in-house capabilities and external expertise.

One such innovative service delivery model that has gained prominence in recent years is the Build-Operate-Transfer (BOT) model. Given the current uncertain times, the BOT model stands out as a particularly relevant option, offering enterprises the advantages of lower short-term investments and a better scope for reevaluating long-term business priorities. At the same time, providers are open to embracing this construct to retain existing clients and attract new ones.

In this viewpoint, we examine the growing significance of the BOT setup construct and its associated complexities. Special emphasis is placed on the best-in-class strategies that organizations are employing to ensure the successful implementation of a BOT model.

Scope

All industries and geographies

Content

In this viewpoint, we examine the growing significance of the BOT setup construct and cover the following topics:

• GBS center setups – moving beyond the traditional model
• The resurgence of the BOT delivery model – now is the time
• Understanding the complexities of BOT and defining success
• Strategies to mitigate challenges associated with BOT

Membership(s)

Catalyst™

GBS/SS