Enterprises are increasing their technology investments with a view to redefine their business strategies, talent acquisition models, and customer engagement methodologies, which, in turn, is driving up expectations from the enterprise quality function. This function is not only expected to assure the underlying technology, but is also required to assume a broader business assurance role.

In this research, we examine the different methods of building an evolved quality function for enterprises and the strategic, operational, and tactical outcomes that they will achieve as a result. However, building this function will require multi-tiered capability interventions spanning strategies and solutions.

Enterprises looking to understand the key interventions required to maximize enterprise quality will benefit from this research.

Scope

All industries and geographies

Contents

In this report, we:

• Study the evolving business priorities guiding enterprise journeys
• Understand the growing role and operating principles of the enterprise quality function
• Define what business assurance means for enterprises
• Introduce the enterprise quality success model that will help enterprises achieve the state of business assurance

Membership(s)

Application Services

Sourcing and Vendor Management