In the continuously evolving cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. As economic headwinds challenge organizations, they are strategically evaluating their cloud modernization investments while intensifying their efforts to optimize cloud operations. Adopting hybrid and multicloud strategies allows them to enhance reliability and leverage the best offerings from various cloud providers. Furthermore, the increased migration of data and applications to the cloud has placed a strong emphasis on security and regulatory compliance. Industry-specific cloud solutions are assisting enterprises in addressing their unique business requirements. They are also benefiting from AI-backed cloud solutions that empower them to gain actionable insights from their data. The increasing focus on cloud sustainability reflects their commitment to environmentally responsible practices.

In the context of the North American market, the demand for enterprise cloud adoption is shifting from a primary focus on cost and efficiency to prioritizing business-focused growth and experience. Enterprises are actively seeking Service Providers (SPs) capable of delivering value through business-aligned strategies and best-of-the-breed solutions and accelerators. At the same time, SPs are focusing on strengthening their partnerships, both horizontally and vertically, with technology and platform providers to support enterprises in their cloud adoption endeavors

In this report, we assess 32 cloud SPs featured on the Cloud Services PEAK Matrix® – North America and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The profiles offer a comprehensive picture of each provider through a snapshot of its operational overview, delivery presence, solutions on offer, investments, and market success.

Scope

• All industries
• Geography: North America
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading cloud SPs, client reference checks, and an ongoing analysis of the cloud services market

Contents

In this report, we feature profiles of 32 cloud service providers operating in North America and include:

• A summary dashboard – market impact and vision and capability assessment
• Providers’ key strengths and limitations
• A general overview of providers’ cloud services business – vision, scope of services offered, and adoption across enterprise segments and geographies
• Key cloud services case studies from North America
• An overview of SP’s cloud services investments, key solutions, and partnerships

Membership(s)

Cloud and Infrastructure Services

Sourcing and Vendor Management