Communication Service Providers (CSPs) are upgrading their network services on the back of fast-paced cloud adoption and transformation in enterprises. In addition to providing traditional connectivity offerings, such as LAN and WAN, these providers are investing in next-generation technologies such as private 5G, multi-cloud connectivity, IoT and edge connectivity, predictive networking, and SD-WAN. At their end, enterprise customers are increasingly demanding scalability, virtualization, ease of adoption, higher bandwidth, and efficient performance from CSPs. These providers are leveraging their expertise in network services to help customers transition from legacy network infrastructure to a more sustainable, future-proof model.

This compendium provides detailed and fact-based snapshots of 12 CSPs featured on the Network Transformation Services PEAK Matrix^® Assessment – Communication Service Providers (CSPs) 2023. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, enterprise adoption, investments, partnerships, case studies, innovative solutions, and strengths and limitations.

Scope

• All industries and geographies
• Services: network transformation services
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading CSPs, client reference checks, and an ongoing analysis of the communication services market

Contents

This report features 12 CSP profiles and includes:

• A summary dashboard – market impact and vision and capability assessment
• Providers’ strengths and limitations
• An overview of the provider’s business – vision, scope of services offered, and adoption across enterprise segments and geographies
• Providers’ services investments, case studies, key solutions, and partnerships

Membership(s)

Cloud and Infrastructure Services

Sourcing and Vendor Management