During the pandemic, many modernization initiatives were significantly accelerated as insurers realized the inadequacies in their core systems. Changes in customer preferences and insurers’ need to move quickly resulted in significant changes in sourcing strategies as well. To adapt to these changes, Business Process Services (BPS) providers’ digital solutions have helped the speed of delivery, reduce turn-around times, improve accuracy, and upgrade the quality of products. These transformation projects have optimized support functions across the value chain. This, in turn, was beneficial for the insurance BPS market, which experienced double-digit growth last year.

This compendium provides accurate, comprehensive, and fact-based snapshots of 10 major Digital Platform and Augmentation Suite (DPAS) in insurance BPS providers. It offers a detailed profile of each DPAS insurance provider, with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, delivery locations, and DPAS insurance capabilities. The report also positions each provider on Everest Group’s PEAK Matrix®.

Scope

Industry: insurance

Geography: global

Contents

This report features 10 DPAS in insurance BPS provider profiles and includes:

• DPAS insurance services suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments
• DPAS insurance client portfolio: major clients and recently announced contracts, DPAS insurance revenue by geography and buyer size, and FTE by process and delivery locations
• Global DPAS insurance delivery locations: details of key delivery locations worldwide
• DPAS insurance technology solutions: brief descriptions of key technology solutions
• Detailed assessment of DPAS insurance capabilities: market success, delivery capabilities, and strengths and limitations

Membership(s)

Insurance Business Process

Sourcing and Vendor Management