COVID-19 significantly disrupted lives, businesses, and the delivery of work. As enterprises emerge from the pandemic, they face a challenging business environment characterized by an unprecedented talent supply-demand mismatch. An inadequate talent acquisition function is becoming the key obstacle, prompting many organizations to seek help from Recruitment Process Outsourcing (RPO) providers.

With increasing organizational challenges and customer expectations, RPO is gradually emerging as a strategic orchestrator of organizations’ recruitment efforts. RPO providers are amplifying the recruiting function’s overall effectiveness by shifting their attention to more resilient and efficient global recruitment strategies. They are also developing capabilities and bringing industry expertise to address pertinent issues, such as Diversity, Equity, Inclusion, and Belonging (DEIB), employer branding, and technology.

In this research, we describe RPO’s evolution to an orchestrator of businesses’ global recruitment efforts, especially in the pandemic’s aftermath and the key considerations for enterprises and providers to help fulfill the RPO promise.

Scope

All industries and geographies

Contents

In this report, we examine:

• Challenges driving the need for RPO transformation
• The evolution of RPO from execution to strategic orchestration
• Key RPO outcomes
• Important considerations for enterprises and RPO providers

Membership(s)

Recruitment

Sourcing and Vendor Management