Contingent Workforce Management / Managed Service Provider and Services Procurement / Statement of Work – Service Provider Compendium 2023 – Updated
Provider Compendium Report

23 Oct 2023
by Krishna Charan, Jaskaran Singh, Anshika Anand

Everest Group’s Contingent Workforce Management (CWM)/Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) – Service Provider Compendium 2023 Updated provides an accurate, comprehensive, and fact-based snapshot of the offerings and capabilities of 30 CWM service providers / MSPs and 18 services procurement/SOW providers. It offers a detailed profile of each provider, with a comprehensive picture of its scale of operations, key clients and partnerships, recent developments and investments, technology solutions, and delivery locations. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix® and offers an insightful analysis of its capabilities.

Scope

  • All industries and geographies
  • Over 1,950 CWM/MSP and services procurement deals
  • Coverage across 30 MSPs/CWM providers and 18 services procurement providers

Contents

This report analyzes the performance of 30 MSPs/CWM providers and 18 services procurement providers and includes:

  • The MSPs/CWM provider landscape
  • The services procurement provider landscape
  • MSPs/CWM provider PEAK Matrix® and Star Performers for 2023: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Services procurement / SOW PEAK Matrix® and Star Performers for 2023: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Based on the year-on-year movement of different providers on the PEAK Matrix®, eight providers have been named as the 2023 CWM/MSP Market Star Performers and four providers have been named as the 2023 Services Procurement Market Star Performers
  • Everest Group analysis of providers: overall CWM/MSP and services procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy

Membership(s)

Contingent Workforce Management

Sourcing and Vendor Management

 

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