Today, organizations are actively assessing employee sentiment and gathering feedback. As technology advances, multiple listening posts emerge, providing organizations with the means to capture employee sentiment and gauge engagement. Listening to employees continuously is vital, especially as the war for talent is expected to persist.

Employee Experience Management (EXM) platforms assist various enterprise stakeholders, such as senior leaders, HR business partners, and team managers, to measure employee experience and provide them with the tools to swiftly act upon data-generated insights.

The Employee Experience Management (EXM) Platforms Provider Compendium 2023 is an add-on to Everest Group’s recently published Employee Experience Management PEAK Matrix® Assessment 2023 report. The compendium provides comprehensive and fact-based profiles of 21 EXM platform providers. Each profile provides an overview of the provider’s products, key clients and partnerships, and client portfolio across geographies, industries, and buyer sizes, along with product capabilities and key developments. The compendium will enable technology providers to benchmark their strengths against their competitors while EXM buyers will be able to assess the providers on their desired set of capabilities.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading EXM platform providers, client reference checks, and an ongoing analysis of the EXM platform market

Contents

In this report, we:

• EXM service capability and strategy – company overview, leadership, EXM functional capabilities across geographies, partnerships, key EXM-related developments, technology solutions, and the spread of EXM FTEs worldwide
• EXM client portfolio – total number of clients, major clients, and client split by geography, industry, and buyer size
• Detailed assessment of EXM capabilities – Everest Group’s assessment of provider performance on each of the PEAK Matrix delivery capabilities, along with key strengths and limitations

Membership(s)

Human Resources

Sourcing and Vendor Management