The modern workplace is significantly changing with the rise of hybrid working structures, replacing traditional office-based setups. Organizations are recognizing the advantages of virtual operations, including cost savings, and are actively promoting this culture worldwide. As a result, it has become difficult for HR professionals and decision-makers to monitor employee engagement levels. Organizations’ ability to monitor employee experience and gather employee feedback has undergone substantial evolution.

Employee Experience Management (EXM) platforms assist various enterprise stakeholders, such as senior leaders, HR business partners, and team managers, in measuring employee experience and providing them with the tools to swiftly act upon data-generated insights.

In this report, we examine the dynamics of the EXM platform market. The report also evaluates 21 EXM platform providers on Everest Group’s EXM Platforms PEAK Matrix^® and categorizes them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against their peers.

Scope

• All industries and geographies
• The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading EXM platform providers, client reference checks, and an ongoing analysis of the EXM platform market

Contents

In this report, we:

• Position 21 providers on Everest Group’s PEAK Matrix^® for EXM platforms
• List providers’ key strengths and limitations

Membership(s)

Human Resources

Sourcing and Vendor Management