Gig workers are increasingly becoming ubiquitous in the Trust and Safety (T&S) space. They are currently engaged in more transactional services such as data annotation, translation, transcription, and quality review. Gig as a delivery model is experiencing less adoption in core content moderation due to security concerns and sensitivity of the content. Solving for challenges of data security and adopting robust wellbeing policies can help in utilizing the gig workforce in content moderation.
This viewpoint explores the adoption of gig workers in T&S; the advantages, challenges, and risk mitigations strategies; regulations for gig workers worldwide, tools and technologies for leveraging gig workers, engagement models to harness the gig workforce’s potential, and the future of gig workforce in T&S.
Scope
Industry: All
Geography: Global
Services: Trust & Safety
Contents
This report looks at:
Adoption of gig workforce in T&S
Advantages, challenges, and risk mitigation strategies for gig workers
Global regulatory landscape for gig workers
Tools and technologies used to manage gig in T&S
Engagement models for trust & safety enterprises and providers to harness the potential of gig workers
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