With enterprises focusing on digital transformation initiatives, the digital workplace services market rapidly recovered from the pandemic in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to maximize value from the hybrid work model, undertake workplace investments, and partner with suitable providers.

The digital workplace market in North America is inclined to shorter transformation timelines, agile work methodologies, process optimization, and next-generation workplace offerings. Further, due to the Great Resignation and an intense talent war, there is a higher demand for employee experience-centric solutions and transformations in the region.

In this research, we assess 25 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® Assessment – North America and highlight the strengths and limitations of each service provider. Each profile offers a comprehensive picture of the digital workplace service provider’s vision and strategy, scope of services offered, digital workplace offerings, innovation and investments, partner network, and strengths and limitations.

Scope:

• All industries
• Geography: North America
• This assessment is based on Everest Group’s annual RFI process conducted over Q1 and Q2 2022, interactions with leading digital workplace service providers, and an analysis of the digital workplace services market in North America.

Contents:

Each service provider profile includes:

• A summary dashboard – assessment of market impact, and vision and capability
• Detailed strengths and limitations
• A general overview of the provider’s digital workplace services business – vision, scale, overall focus, and extent of adoption of the provider’s digital workplace services across industry, service segments, buyer groups, and geographies
• An overview of the provider’s digital workplace services offerings – portfolio of services and relative focus across service lines
• An assessment of the provider’s digital workplace services domain investments, key solutions, and key partnerships

Membership(s)

Digital Workplace

Sourcing and Vendor Management