Enterprises today are rapidly adopting an experience-first mindset to power personalized, scalable, and sustainable growth. However, to gain a competitive advantage, they need to ensure that their efforts are not directed to customers alone. In fact, customers today prefer brands that employ the experience-first approach across customers, employees, partners, and the environment. Therefore, to remain relevant in the long run, enterprises need to implement a more holistic experience design strategy.

There are several technology vendors that enable enterprises in achieving their experience design goals but Adobe, with its endless offerings across Creative, Experience, and Document cloud, is a clear leader in this space. Therefore, in order to assess the overall experience design capabilities of service providers, Everest Group presents an in-depth analysis of their Adobe services capabilities.

In this report, we assess 24 IT service providers and design agencies on the Adobe Services PEAK Matrix®, a comprehensive matrix that evaluates and categorizes providers based on their Adobe services capabilities across the value chain of consult, implement, run and operate, and support services.

Scope

• All industries and geographies
• The study is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading Interactive Experience (IX) service providers, client reference checks, and ongoing analysis of the Adobe services market

Contents

In this report, we:

• Assess 24 leading Adobe service providers and design agencies on Everest Group’s PEAK Matrix^® evaluation framework
• Share the characteristics of Leaders, Major Contenders, and Aspirants in the market
• Feature the strengths and limitations of the providers evaluated

Membership(s)

Interactive Experience (IX) Services

Sourcing and Vendor Management