Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the tasks and activities involved in a process. The technology provides a data-based approach to process optimization through different applications and use cases spanning industries and process areas.

The adoption of task mining solutions not only helps enterprises achieve cost savings and operational efficiencies by optimizing/automating tasks but also enhances the employee experience through better resource allocation.

This research provides task mining buyers, software providers, and third-party enablers (service providers and system integrators) a detailed view of the task mining market by analyzing it across market size and adoption trends, solution characteristics, product capabilities and trends, provider landscape, and outlook for 2022-23.

Scope

• All geographies and industries
• Task mining software products that are available for independent licensing have been considered for this report

Contents

In this report, we:

• Provide an overview of process intelligence and the task mining market
• Share buyer insights
• Consider task mining solution characteristics
• Assess task mining product capabilities and trends
• Examine the task mining provider landscape
• Share our market outlook for 2022-23

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management