Process mining plays a key role in enabling operational excellence and accelerating organizations’ digital transformation journeys by providing a fact-based approach to discovering, monitoring, and optimizing as-is processes. It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help improve operational efficiencies, ensure compliance, and enhance customer experience. Recognizing market needs, technology providers are also evolving rapidly in terms of their product capabilities, features, and functionalities. However, to achieve success, it is critical for enterprises to select the right-fit process mining technology partners.

In this report, we study 19 process mining technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select right-fit technology providers for their needs and enable providers to benchmark themselves against each other.

Scope

• Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
• All industries and geographies
• Assessment based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market

Contents

In this PEAK Matrix® report, we provide:

• Everest Group’s PEAK Matrix® evaluation of 19 process mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants
• An overview of process intelligence products
• Competitive landscape of the process mining technology provider market
• Key process mining technology trends
• Key strengths and limitations of each process mining technology provider

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management