Over the last two decades, India has accounted for a lion’s share in overall global services delivery, and it continues to be the most leveraged location for services delivery. The country’s skilled talent base can support all major source geographies (such as the US, the UK, and Europe) at a significant cost arbitrage and is the primary driver for it being the outsourcing location of choice. A stable business and operating risk environment and the resilience that the country exhibited during COVID-19 further amplify India’s strong value proposition.

Tier-1 Indian locations, such as Bangalore, Mumbai, Hyderabad, and Delhi NCR, can support the breadth and depth of global services. However, high attrition and intense competition in tier-1 hubs is forcing organizations to widen their India portfolios to include tier-2/3 locations, such as Ahmedabad, Jaipur, and Indore, which offer lower cost of operations and a large untapped talent pool. As they consider these locations, enterprises will need to be cognizant of their value proposition – including talent availability, services delivery portfolio, types of services supported, key market participants, domestic versus global delivery, and business risk – versus tier-1 hubs.

This report will help market participants procure the right service from the right location in India. Based on a multi-dimensional assessment, the study highlights the relative attractiveness and value proposition of different cities across India for supporting global services delivery.

Scope:

Industry: Information Technology (IT) and Business Process (BP) services

Geography: India

Contents:

This report examines:

• Factors driving services delivery growth in India
• India’s services market landscape
  • India’s services market revenue (by industry, geography, and city tiers)
  • India’s services headcount growth and share by industry
  • Distribution of new center setups by city tier
  • Distribution of new center setups by sourcing model
• Details of IT-BP services delivery from Indian cities
  • Analysis of tier-1 cities by market maturity, key players, and risk
  • Analysis of tier-2 cities by market maturity, key players, and risk
  • Analysis of tier-3 cities by market maturity, key players, and risk
  • Key drivers and challenges for services delivery across city tiers

Membership(s)

Locations Insider™

Sourcing and Vendor Management