Following the pandemic, organizations are feeling the need for seamless workload and data connectivity through a mesh of public and private networks. There is an increased reliance on networks to create value within an enterprise and serve customers. Modern digital businesses are complex entities, posing new demands on network operations.

Businesses require network-on-demand to improve flexibility and bandwidth, without compromising security, to function efficiently and uninterruptedly. Traditional network operations are often unable to meet the demands of today’s dynamic and multidimensional networks. The key enterprise priorities are:

• Driving a uniform experience by investing in WAN and 4G/5G networks and eliminating disparate physical network access infrastructure across remote and branch offices
• Building scalable and cost-efficient network infrastructure and operations to support multi-cloud and cloud-native applications
• Building resilient, efficient, and highly automated network operations by offering the first right of refusal to bots, with humans in the loop

While a host of architectural paradigms help enterprises scale these challenges (automated provisioning, Zero Touch Operations or ZTO, and Secure Access Service Edge or SASE), our research suggests that technology modernization needs to be coupled with operations transformation to achieve scalable benefits. In the absence of a combined focus on technology and operations, enterprises may face value leakage in the form of poor resource utilization, talent and knowledge gaps, and sub-par operational visibility.

Successful network operations transformation initiatives provide the following benefits:

• Operational: improved scale, cost efficiency, resiliency, security, and integrated visibility
  into IT health
• Strategic: enhanced agility to launch and scale new digital businesses, connect far-flung operations, and deliver superior customer experience

Scope

All industries and geographies

Contents

In this viewpoint, we examine:

• The need to take a fresh look at network installations and operations
• A tech + ops model for enterprise network transformation

Best practices for successful transformation

Membership (s)

Cloud and Infrastructure Services

Sourcing and Vendor Management