The demand for Recruitment Process Outsourcing (RPO) services has surged in the aftermath of the COVID-19 pandemic, with organizations taking a hard look at their talent acquisition processes amid the Great Resignation.
This report provides insights into the renewed priorities for RPO buyers and how buyer-provider relationships have evolved following the pandemic. We also share buyer perceptions on provider performance, including their shortcomings.
Scope
Third-party RPO deals, except shared services or Global Business Services (GBS)
Over 4,100 multi-process RPO deals active as of 2021, with a minimum of two recruitment processes
Coverage across 37 RPO service providers
Contents
In this report, we analyze buyer feedback from surveys and interviews conducted in 2020 and 2021. The analysis is presented across:
RPO success parameters and service providers’ performance snapshot – 2021
COVID-19 significantly disrupted lives, businesses, and the delivery of work. As enterprises emerge from the pandemic, they face a challenging business environment characterized by an unprecedented talent supply-demand mismatch. An inadequate talent…
