After experiencing a severe contraction in 2020, providers saw a sharp jump in Recruitment Process Outsourcing (RPO) demand in 2021 in the wake of the Great Resignation. As enterprises struggled to hire talent, providers stepped in with their expertise to augment talent acquisition activities for clients of all sizes and across industries.

This report examines the dynamics of the global and EMEA RPO service provider landscape and the impact that providers created in 2021. The study will assist key stakeholders – providers, buyers, and technology providers – in understanding the current state of the RPO service provider market.

Scope

• Third-party RPO deals, excluding shared services or Global Business Services (GBS)
• Over 4,100 multi-process RPO deals active as of 2021, with a minimum of two recruitment processes
• Coverage across 37 RPO service providers

Contents

The report analyzes the performance of 37 RPO service providers and:

• Describes the RPO service provider landscape
• Examines the RPO PEAK Matrix® 2022 – global and EMEA
• Classification of the providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework
• Based on the YoY movement of providers on the PEAK Matrix, names eight providers as the 2022 Star Performers
• Features Everest Group analysis of the providers
• Providers’ overall RPO capability is assessed by evaluating them along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy

Membership(s)

Recruitment

Sourcing and Vendor Management