In recent years, enterprises have invested significantly in digital transformation initiatives for various reasons. However, many organizations struggle to achieve results from these initiatives, largely due to the challenges involved in driving change management.

To achieve the intended business outcomes, enterprises need to take a multi-pronged approach that encompasses all key change management dimensions: culture, people, process, structure, and technology. Any change requires introducing the right technology as early as possible to foster collaboration, enable positive reinforcement, and facilitate open communication. One such technology is Digital Adoption Platforms (DAPs), which organizations can leverage across all change management stages to optimize outcomes, as the software can uniquely position itself across multiple applications and implement the change from a user-centric perspective.

In this research, we explore how DAPs and technologies such as analytics and visualization tools, conversational agents, collaboration software, and knowledge bases help enterprises manage change effectively. Enterprises aiming to get the most out of their change management initiatives will benefit from the insights offered in this research.

Scope

• All geographies and industries

Contents

This report examines:

• The benefits of a successful change management program and challenges associated with its execution
• The dimensions of a successful change management program and a deep dive into the associated technology solutions
• DAPs’ importance as a critical technology in managing change
• A detailed enterprise case study on organizational change management leveraging DAP
• Recommendations for enterprises

Membership(s)

Human Resources

Service Optimization Technologies (SOT)

Sourcing and Vendor Management