The Increasing Role of Bring Your Own Device (BYOD) in CXM – Trends, Challenges, and Opportunities
Viewpoint

7 Apr 2022
by David Rickard, Deepanshu Agarwal

The COVID-19 pandemic has transformed enterprise operating models, with employees accessing corporate data through their personal handheld devices or laptops outside the corporate network. The silicon chip crisis and the need for a faster onboarding process are further driving organizations to allow employees to use their personal devices to maintain business continuity.

Bring Your Own Device (BYOD) is an operating model in which employees bring their personal devices, such as laptops, desktops, or tablets, to work and can access corporate data anytime, anywhere. Companies that have implemented BYOD policies allow their employees to work on their own devices instead of using devices that the company owns and manages. The BYOD model offers several benefits, but industry leaders continue to remain skeptical due to data privacy and information security concerns.

In this viewpoint, we examine the dynamics of the BYOD model and recommend how enterprises can partner with providers to generate value from this model.

Scope

All industries and geographies

Contents

In this viewpoint, we examine:

  • The benefits of implementing BYOD solutions
  • Current macroeconomic trends around BYOD adoption
  • Outlook for BYOD and the COVID-19 pandemic’s impact
  • Challenges in BYOD implementation
  • The role of BYOD in an organization’s ESG strategy

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Sourcing and Vendor Management

 

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