Customer Experience Management (CXM) in APAC – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 10 CXM service providers in APAC, including their scale of operations, digital solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the CXM service provider landscape in APAC.
The study will enable current and potential buyers of CXM in APAC to assess the providers based on their strengths and limitations for desired capabilities.
Scope:
Domain: CXM
Industry: all
Geography: APAC
Contents:
Each CXM service provider profile provides the following details:
Services suite and scale of operations: key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
Delivery locations: details of key delivery locations worldwide
Capabilities and client details: major engagements, revenue split by geography, industry, and buyer size
Everest Group assessment: provider position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of provider capabilities
GBS Cost Benchmarks Book is available only to GBS / Shared Services Excellence members. For information on membership, please contact us
The Cost Benchmarks Book is an off-the-shelf reference for Global Business Services (GBS) professionals to…
