This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us

The global services market is evolving rapidly, as reflected in the shifting of priorities from cost arbitrage to automation in the last few years. To cater to these changing priorities, third-party vendors are continually assessing their market positioning and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative for them to evaluate new technology offerings and different pricing models.

Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace.

Scope

The Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. This report offers:

• Detailed research on leading providers and a fact-based analysis of their growth drivers and decision-making approaches
• Providers’ history, evolution, culture, strategy, performance, and outlook
• A comparison of each provider’s performance against peers across various spend categories

This study is based on the following sources of information:

• PEAK Matrix® reports
• PEAK Matrix® compendium reports
• Proprietary databases
• Company filings

Contents

In this research, we:

• Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider's performance across Everest Group’s PEAK Matrix® reports in the ITS, BPS, and ES domains
• Provide company overviews showcasing provider evolution, including establishment, financial performance, acquisitions, talent management, and delivery presence
• Examine the portfolio mix: each provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical
• Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix® reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industry
• Assess the priority focus and investment areas: an assessment of focus areas for the provider
• Evaluate investment in digital services: details of each provider’s investment in digital services to maintain its competitiveness