The Pharmacovigilance - Complaint Management Operations - Service Provider Compendium – provides accurate, comprehensive, and fact-based snapshots of 22 pharmacovigilance and complaint management service providers. It presents providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global pharmacovigilance and complaint management service provider landscape

The study will enable existing and potential buyers of pharmacovigilance and complaint management operations to assess the providers on their strengths and limitations based on desired capabilities

Scope

Contents

Each service provider profile captures the following details

• Service suite and scale of operations: key leaders, services suite, FTEs, revenue, recent developments, and partnerships
• Delivery locations: city-level detail of key delivery locations worldwide
• Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage and location, and number of contracts by buyer size
• Technology solutions: brief descriptions of key technology solutions
• Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities

Membership

Life Sciences Business Process

Sourcing and Vendor Management