Looking back at 2020, which was one of the most challenging years in recent history, probably the biggest learning is that the world (humans, businesses, and economies) is much more resilient than it was given credit for resilience. Amid what can be called as one of the most widespread biological and economic shocks, the healthcare industry was put under immense pressure and, at many instances, was stretched beyond its capacity. The pandemic led to sweeping changes with regards to who receives care, how they access it, and how healthcare organizations (healthcare providers, payers, and community resources) come together to meet the complex and accelerated demand for care, while dealing with provider burnout, customer distrust, and financial turmoil. Providers faced some critical challenges such as loss of revenue, increased costs, and an overburdened health system.

This report provides a perspective on how providers performed in 2020 and Q1 2021. The report focuses on industry- and account-level financial and Lines of Business (LoBs) performance, key business, and IT investment themes.

Scope

The report looks at the performance of the providers at an industry as well as account level.

Industry: Healthcare provider

Geography: US

Contents

This report looks at:

• Provider industry overview: financials, revenue by LoB, business themes, and IT themes 
• Account-specific insights: financials, revenue by LoB, and account-specific themes

Membership(s)

Healthcare Payer and Provider Information Technology

Sourcing and Vendor Management