The rapid pace of innovation in engineering has made enterprises increasingly dependent on service providers. Capitalizing on this reliance, vendors are developing offerings that can help them play a critical role in the product engineering value chain by filling capability gaps, augmenting staff, reducing time-to-market, and bringing in new technologies. Given the vital role that vendors are playing in product engineering, it is important to understand how satisfied engineering enterprises are with the service providers they engage with. Everest Group’s first Engineering Services Enterprise Pulse study analyzes enterprise expectations and satisfaction levels vis-à-vis service providers.
The findings in this report are based on insights from 134 unique interviews with enterprises that were nominated as references by the 32 global engineering service providers assessed in this report. The study summarizes enterprises’ views on their service providers’ capabilities across the key engineering domains of software product engineering, semiconductor engineering, Industry 4.0 engineering, and verification & validation engineering, and lays out their expectations from engineering vendors. The report also captures quantitative and qualitative insights across multiple assessment parameters and enterprise perspectives on individual service providers.
Scope
Research area: engineering services
All industries and geographies
Contents
This report studies:
Engineering enterprises’ overall satisfaction with their service providers
Enterprises’ satisfaction levels across geographies and key engineering domains
Enterprise perspectives on individual service providers
