The global services market experienced subdued growth in 2020 in the wake of the pandemic. However, the market rebounded in 2021 and is poised to grow further in 2022, driven by factors such as a strong recovery, increased demand for value-added and digital services, and higher offshoring/nearshoring by enterprises due to GBS organizations’ and service providers’ strong business resilience. Our findings reveal that market activity for new center setups was low across regions in 2021, with APAC and nearshore Europe growing faster than other geographies. For new center setups, engineering/R&D services continued to experience the highest growth, followed by IT services.
The Global Locations State of the Market Report 2021 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. The broader report has three parts – Key Trends Shaping the Landscape, Risk Watch and Locations PEAK Matrix®. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix® assessment of locations.
Scope
Industry: global services
Geography: global
Contents
This report studies headcount and revenue growth trends at a global services market and geographic/regional level. It provides a breakdown of new center setups by geography, functions performed, and digital services, among other parameters.
The report includes the following topics:
- Key trends shaping the landscape
- Growth of the global services market
- Evolving geography-specific trends
- Shifting sourcing models and services mix
- The rise of reshoring
Membership(s)
Locations Insider™
Sourcing and Vendor Management
